Terms and Conditions

Latest update: 10 August 2020

1. General Conditions

Glossiko offers a language learning site in which both users, Students and Tutors (terms defined hereinafter) may collaborate between them and take advantage of the services (hereinafter, the “Services”). These Services are accessible through www.glossiko.com or any other link originating from this site (hereinafter, the “Site”).

If you are using this Site or the Services, these Terms and Conditions are between you and Glossiko (Glossiko Sp. Z o.o. is hereinafter referred to as “Glossiko” “we” or “us” or “our”). Glossiko Sp. z o. o. will be in charge of all and every payment and disbursement made through or in relation to the Site or the payment services. Any information referred to the payment services used by Glossiko is specified under the section (“Payment Conditions”).

“Content” means all the material that Glossiko makes available through the Site, the Services, promotional campaigns and its presence in social media, including any content licensed from a third party.

“User Account” means the account you open in Glossiko when you register to become a user.

“Services” means any of the services made available by Glossiko.

“Student” means a user who books and pay for lessons on the Site.

“Tutor” means a Member who offers and provides tutoring services.

“Lessons” means all the services provided by the tutors. These include paid lesson services.

“User” means a person who is a Student, who uses the Site in his own name, or a person using the Site in the name of a Student who is a company or organization.

“Guest” means a person who only visits the Site, but who is not a Student and therefore does not have to register, or who having registered, has not paid for any lesson.

“You” means any person who is a user, tutor or acts in the name of such person (and such person proves that he has the authority to do so).

2- Terms of Service

By using the Site or the Services, you accept to comply with the Legal Terms and Conditions shown in these Terms and Conditions (“Terms”), whether or not you become a registered user of our Site.

These terms govern the access and use of the Site, the Services and all the content, and constitute a binding legal agreement between you and Glossiko. In addition, certain areas of the Site may request your approval and acceptance of the Terms and Conditions added. In the event of any conflict between these terms and the ones published under any of the sections of the Site, the latter will prevail. If you do not agree to these terms, you are not entitled to continue using the Site. Failure to accept these terms, their changes or additional terms and conditions will result in the removal of the Account from the website within 30 days of not agreeing to the content of the regulations, and in the case of the terms of specials offers and additional events, blocking the possibility of participating in them. Within 30 days, the User has the right to change their decision and accept the terms. If you continue using the Site or the Services even if you disagree with the terms, you may be subject to penalties described herein and in generally applicable law.

THE SITE AND THE SERVICES CONSTITUTE AN ONLINE MEETING PLACE TO LEARN LANGUAGES. BOTH STUDENTS AND TUTORS MAY TAKE ADVANTAGE OF THE CONNECTION SERVICES AND PAYMENT SERVICES. YOU UNDERSTAND AND AGREE THAT GLOSSIKO IS NOT PARTY TO ANY AGREEMENT ENTERED INTO BETWEEN THE STUDENTS AND THE TUTORS. GLOSSIKO HAS NO CONTROL OVER THE CONDUCT OF STUDENTS, TUTORS AND OTHER SITE USERS, OR THE SERVICES OR ANY SERVICE RENDERED BETWEEN THEM, AND WILL NOT BE HELD LIABLE IN THIS REGARD TO THE FULLEST EXTENT PERMITTED BY LAW. GLOSSIKO IS NOT LIABLE FOR NON-PERFORMANCE OR IMPROPER PERFORMANCE OF THE CONTRACT BY A TUTOR OR A USER, INCLUDING ANY INDIRECT OR DIRECT LOSS OR DAMAGE.

IF YOU CHOSE TO PROVIDE TUITION THROUGH GLOSSIKO.COM, YOU UNDERSTAND AND AGREE THAT YOUR RELATION WITH GLOSSIKO IS LIMITED TO BEING AN INDEPENDENT CONTRACTOR AND OF THIRD-PARTIES, BUT NOT AN EMPLOYEE, AGENT, JOINT COMPANY OR PARTNER OF GLOSSIKO FOR ANY REASON, AND THAT YOU ARE ACTING SOLELY IN YOUR OWN NAME AND FOR YOUR OWN BENEFIT, AND NOT IN THE NAME AND FOR GLOSSIKO’S BENEFIT. YOU AGREE TO ABSTAIN FROM CREATING THE FALSE IMPRESSION THAT YOUR ARE BACKED BY GLOSSIKO, ASSOCIATED WITH IT OR ACTING IN ITS NAME OR FOR ITS BENEFIT, INCLUDING THE IMPROPER USE OF ANY INTELLECTUAL PROPERTY OF GLOSSIKO.

If you accept these terms in the name of a collective entitity, a company or any other legal entity, including a limited company, you represent and warrant that you may accept these terms in the name of the company or other legal entity, being such company or legal entity the one bound by these terms. In such a case, you are obliged to obtain a confirmation that all persons who will act on behalf of the company know and accept these terms, and the obligations arising from the contract shall be borne by both the company and each of these persons jointly and severally. At the same time, in such a case, the obligations of this entity resulting from this point of the terms shall be borne by both this legal entity, as well as all persons related to it, including in particular members of the management board, proxies, shareholders, as well as employees and persons providing services to it. This entity undertakes to make known the obligations arising from these terms to indicated persons at each time. This obligation does not expire in case of personal changes in the company, and this entity is obliged to instruct persons joining the company with the information indicated above.

3- Changes to terms

Glossiko is entitled to change some or all the terms, including the price of the lessons, after an announcement of the changes on the website main page at least 14 days prior to the planned changes. Users have the right not to accept the changes in the term within 14 days from the moment they were published, which will result in deleting their Account from the website after that point.

by giving notice through a publication at any time or without prior notice. If we change these Conditions, we will publish such changes through the Site or any other means that Glossiko thinks fit.

Glossiko will update the date of “Last Update” which will appear at the top of these terms. By accessing and using the Site or the Services after the terms have been updated, you are indicating that you agree to be bound by the modified terms. If you consider that the modified terms are not acceptable to you, your only recourse is to cease using the Site and the Services, and remove your Account.

4- Who may use the Services

You may use our services only if you can enter into a binding agreement with Glossiko, and only by complying with these Terms and all the laws, rules and local, national and international applicable regulations. Any use or access to the Services by any person under the age of 13 is strictly prohibited and constitutes a breach of these Terms. Users between 13 and 18 must obtain permission in the document form from their parent or legal guardian within seven (7) days from the moment of registering under pain of removing the Account from the website. Your right to use our Services is personal and may not be transferred by you to any other person or entity. The assignment of rights and obligations resulting from these terms and the fact of having an Account on the site is prohibited. Glossiko reserves the right to terminate your use of its Services, in the event of violation of the terms, violation of generally applicable law, offensive, improper behavior contrary to the principles of social coexistence, decency, for example, if you show an abusive or improper behaviour towards another User.

Students and Tutors are obliged to possess the tools enabling them to use the Site, including a computer screen, the access to the Internet, an installed Internet browser, a headset or loudspeakers, and a microphone.

5- How the Site and Payment Services work

The Site and the Services have been set up so that Tutors and Students can make contact, organize their class periods and use the Payment Service.

The Site is a place in which:

a. The Students carry out searches, connect, choose tutors and directly engage them for language learning.

b. The Tutors advertise their skills and undertake to render their services directly to the students.

The website uses cookie files. The User may agree to enable cookies. Detailed information on the purpose of storing and accessing information using such files, as well as the possibility of specifying the conditions for storing or accessing information contained in Cookies, using the settings of the software installed in an electronic end device or service configuration can be found in the Cookies Policy.

Glossiko only provides the place for Students and Tutors to find each other and engage their services.

The payment services also provide Students and Tutors with certain collaboration, feedback, purchase of credits and payment tools, as well as processes for settling possible disputes.

You agree to the Payment Terms of Service of Glossiko at https://glossiko.com/en/payment-policy/.

Services for teachers The services for teachers are described in more detail under the Tutors Terms of Service.

If you are accepted to become a Tutor, you accept the Tutors Terms of Service of Glossiko at https://glossiko.com/en/terms-and-conditions-for-teachers/.

Unless otherwise explicitly stated on Glossiko platform, the responsibility of Glossiko is limited to providing the availability of the Site and the Services.

6- Account registration

To access to language learning and to the Payment Services of Glossiko, you must register to set up an Account (“Glossiko Account”) and become a User. You may register to join directly through the Site.

Your Glossiko Account will be set up to use the Site based on the personal information that you provide us with. You must comply with the following conditions:

a. You cannot have more than one Glossiko Account.

b. You undertake to provide accurate, current and complete information during the registration process, and to update such information to maintain it accurate, current and complete.

Glossiko reserves the right to suspend or cancel your Glossiko Account and your access to the Site and the Services if you do not comply with the conditions, or otherwise breach these Terms of Service.

Glossiko reserves the right to terminate your use of its Services or remove the account of a Tutor or a User in the event of a violation of the terms, a violation of generally applicable law, offensive, improper behavior contrary to the principles of social coexistence, decency, for example, if you show an abusive or improper behaviour towards another User.

You are responsible for keeping your password safe. You accept that you will not disclose your password to any third party and that you will be solely liable for any activity or action under your Glossiko Account, both whether you have authorised such activities or actions or not. You must notify Glossiko promptly of any non-authorised use of you Glossiko Account.

7- General Conditions for Users

Our services are only available to legal persons and individuals that can enter into legally binding agreements. To register with Glossiko and create an Account and become a User, you must accept all the Terms and Conditions. Glossiko reserves the right, in its sole discretion, to refuse, suspend or terminate the service to any person, in the event of a violation of the terms, a violation of generally applicable law, offensive, improper behavior contrary to the principles of social coexistence, decency, for example, if you show an abusive or improper behaviour towards another User, a suspicion that a crime has been committed or any other illegal actions have been performed through the Site.

By accepting these Terms of Service, any User hereby waive any claims against Glossiko arising from inaccurate, incomplete or false personal information or any other action, intentional or unintentional committed by the User or Tutor.

Any User is solely responsible for the content and accuracy of any information published in Glossiko.

Glossiko reserves the right to suspend or cancel the Account of any registered User  in the event of a violation of the terms, a violation of generally applicable law, offensive, improper behavior contrary to the principles of social coexistence, decency, for example, if you show an abusive or improper behaviour towards another User, a suspicion that a crime has been committed or any other illegal actions have been performed through the Site. In such cases, Glossiko shall not be responsible for any damage arising from the inability to use the Site.

8- Privacy

You agree to the privacy policy of Glossiko at https://glossiko.com/en/privacy-policy/.

9- Intellectual property

All Glossiko materials, including the website content, articles, images and audio and video files are of Glossiko´s exclusive ownership. The said materials are protected by international laws of copyright, registered trademarks and other laws of intellectual property. You may not publish, distribute, sublicense, translate or reproduce in any manner any material protected by copyright, trademarks or other proprietary information without the express prior consent of Glossiko in the document form.

You agree to the copyright policy of Glossiko at https://glossiko.com/en/copyright-policy/.

10- Glossiko content and Members content license

Subject to your compliance with these Terms and Conditions, Glossiko grants you a limited, non-exclusive and non-transferable license to:

a. Access and view any Glossiko Content solely for your personal and non-commercial purposes.

b. Access and view any User Content to which you are permitted access, solely for your personal and non-commercial purposes.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Site, Services or Content, except as expressly permitted in these Terms of Service. No licenses are granted to you by implication under any intellectual property rights owned or controlled by Glossiko or its licensors, except for the licenses and rights expressly granted in these Terms.

You agree to the Copyright Policy of Glossiko at https://glossiko.com/en/copyright-policy/.

11. Users Content

By making available any Users Content on or through the Site, or Services or via promotional campaigns in Glossiko, you grant the following license to Glossiko: a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, access, view and otherwise exploit such Members Content, through or by means of or to promote or commercialise the Site and the Services. Glossiko does not claim any ownership rights in any Content provided by the Members and nothing in these Terms of Service will be deemed to restrict any rights that you may have to use and exploit such Members Content. The User/Tutor authorizes Glossiko to exercise these rights in all fields of use.

You acknowledge and agree that you are solely responsible for all Content that you make available through the Site or Services or promotional campaigns in Glossiko.

12- Links

The Site and Services may contain links to third-party websites or resources. Glossiko is not responsible for such websites, or the content or services available from such websites. You acknowledge sole responsibility for and assume all risk arising from your use of such websites. Glossiko reserves the right to verify and delete any links published by the Users of the Site, especially if the contents available under these links constitute a violation of generally applicable law or the principles of social coexistence, are offensive, abusive or advertise Glossiko’s competition.

13- Application of Terms of Service

We may suspend or terminate your user Account if we believe that you have breached or acted in an inconsistent manner in complying with the Terms of Service, or you have infringed our rights.
Glossiko will suspend or terminate your Member Account and we will refuse to provide you with any Service if:

a. We are unable to verify or authenticate any information that you provided.

b. We believe that you, our Users or Glossiko may incur a legal liability for your actions.

You may not continue using Glossiko service with a different Account or register again with a new Account. In addition you may be prosecuted for breaching the Terms of Service, which may result in additional penalties.

Glossiko reserves the right to remove a User Account in the event of a violation of the terms, a violation of generally applicable law, offensive, improper behavior contrary to the principles of social coexistence, decency, for example, if you show an abusive or improper behaviour towards another User, a suspicion that a crime has been committed or any other illegal actions have been performed through the Site , and refuse to provide him registration and membership in the future. When your membership is cancelled, you may not have access to data, messages, files and other materials kept in the Site.

14- Limitation of liability

Glossiko shall not be liable for damage caused to Users by a party to the contract (Tutor or another User) due to its non-performance or improper performance. Glossiko is only an intermediary between these entities. At the same time, Glossiko reserves the right to make technical breaks and breaks in the functioning of the website, during which the liability for damages is excluded. Glossiko is also not liable for any damage if the inability to use the website is due to reasons not attributable to Glossiko, including a technical failure, force majeure.

15- Registration

Any User is entitled to register their Account on the website. The Account registration is voluntary and free of charge. The Account is created by using the registration form. To register an Account, the User must provide an e-mail address, login and set a password.

When registering an Account, the user may also have to provide further personal data; the data include at least: name, surname (in the case of an entrepreneur additionally the company name), street name, street number, apartment number (if any), postcode, city and country, as well as a telephone number. In the case of entrepreneurs, it is additionally necessary to provide the tax number, and contact person details.

After the registration, an activation link may be sent to the e-mail address provided by the User. Clicking the activation link completes the registration process, confirms the accuracy of the data provided in the registration form, and the contract for the provision of electronic services is also concluded at this time.

The contract for the provision of electronic services may be terminated by the User at any time. The parties may also terminate it by concluding a bilateral agreement. Glossiko has the right to terminate the contract with a notice in the cases specified among other places in paragraph 7 or with a 2-month notice period. The website owner may terminate the contract for the provision of electronic services among others if:

a. the purpose of registration or the way of using the services is obviously contrary to the principles and purpose of the website;

b. the User’s activity is contrary to the current moral standards, incites violence or committing a crime, and also if it violates the rights of third parties;

c. the website owner has received an official notification of the unlawful nature of the data provided or related activities;

d. obtained credible information about the unlawful nature of the data provided or related activities, and notified the User of the intention to prevent access to the Account;

e. the User sends unsolicited commercial information;

f. the User blatantly or persistently violates the provisions of the terms;

g. the personal data provided by the User raise objectively justified doubts as to their correctness or truthfulness, and these doubts could not be removed by telephone or e-mail, e.g. the User provided a non-existent town, street, etc .;

h. the User has not shown any activity, including logging in, to the Account in the last 2 years.

A declaration on termination of the contract for the provision of electronic services by the website owner will be sent to the e-mail address provided during Account registration. The termination of the contract for the provision of electronic services results in the permanent deletion of the Account. The termination of the contract for the provision of electronic services submitted by the User may be submitted by sending its content to the e-mail address on the website or by deleting the Account.

The website owner is not responsible for damages resulting from the use of the services provided and not caused by their fault.

The website owner is not responsible for mistakes made by the User in the registration form

The website owner reserves the right to interfere with the technical structure of the Account in order to diagnose any irregularities in the functioning of the services.

16- Capacity to accept the terms of service

A User between 13 and 18 years of age must possess a consent in the document from from their parents or guardians. By entering into an agreement with Glossiko they declare that they are fully capable and competent to understand the terms, conditions, obligations, statements, representations and warranties set out in these Terms of Service, and to abide by and comply with the Terms of Service.

A User should provide Glossiko with a consent in the document form (for example scan) within 7 days from the day the Account is created on pain of the Account suspension or deletion.

17- Notices

Glossiko will communicate with you be email or by the publication of notices in this Site. You consent to receive our communications electronically and accept that this electronic communications are in writing. You will be deemed to have received a communication when Glossiko sends it to the email that you have provided Glossiko in this Site, or when Glossiko publishes the said notice in this Site. If you do not answer an email from Glossiko regarding a breach, dispute or complaint within two business days, Glossiko will be entitled to terminate or suspend your membership or registration.

Any notices to Glossiko aimed at bearing a legal effect in relation to this Agreement must be in writing and delivered either in person or by reliable means acknowledging receipt thereof, to the following address:

Glossiko Sp. z o.o.
ul. Św. Marcin 29/8
61-806 Poznań, Polska

The said notices to Glossiko will be deemed effective once they are received.

18- Governing law and jurisdiction

These Conditions are governed in all aspects by the laws of Poland. However, some countries (including those of the European Union) have laws imposing that the agreements are subject to the local legislation of the country of the consumer. This paragraph does not invalidate such laws. You accept that any claim or dispute you may have against Glossiko must be settled by a court situated in Poland, or as it is described in the Terms of Arbitration below. You hereby submit to the personal jurisdiction of the courts situated in Poland with the aim of bringing those claims or disputes. Any cause of action that you may have in regard to this Site must be brought within 30 days of its appearance, otherwise the cause of action will be excluded.

19- Dispute settlement

Glossiko wishes to deal with any issue arising between you and us without having to resort to a legal process. Before lodging a complaint against Glossiko, you agree to try to solve the dispute informally by contacting us on contact@glossiko.com. We will try to solve the dispute informally contacting you be email. If a dispute is not settled within 15 days of its presentation, you or Lingoci may institute formal proceedings.

20- Arbitration option

You and Glossiko accept to settle any claim relating these Terms or Services by final and binding arbitration. The parties submit to arbitration disputes arising from the contract and tort.

You may reject this arbitration settlement confirming this through an email to contact@glossiko.com within 30 days of having used our Services for the first time.

21- General provisions

The fact that Glossiko does not enforce any right or provision of these Conditions will not constitute a waiver of the future application of such right or provision. The waiver of any of such rights or provisions will only be effective if made in writing and signed by a duly authorised Glossiko representative. Unless expressly provided for under these Conditions, the exercise of any of your remedies by virtue of these Conditions will be made without prejudice to any other remedies you may have by virtue of these Conditions or otherwise.

22- Contact with Customer Service

If you wish to advise of a breach of the policies of the Site or Service, have any question or need assistance, please contact Glossiko Customer Service through:

Line Support

Email: contact@glossiko.com